According to their website, Hitbtc is located in Hong Kong, with their offices in Chile too. The postal address of Hitbtc is Unit 19, 7/F., One Midtown No.11 Hoi Shing Road, Tsuen Wan, New Territories, Hong Kong. You can directly click here to open the support ticket of HitBTC. Another option is to scroll down till the end of the Home page and select the “Support Center.” In the support center, you will see a “Contact Us” button. After clicking on that button, it will take you to the support ticket. However, as an unregulated anonymous exchange in an obscure location, HitBTC does draw some criticism.

• For one, it lets users set up two-factor authentication for all their transactions, adding an extra layer of safety.
• Many of the complaints can be found on the company’s Twitter profile (mainly in comments to existing posts) and in the currently banned subreddit r/hitbtc.
• However, there are a certain number of complaints about users being hacked.
• Its probably some sort of SCAM, you find reports of users to this all over the net, its going on since months.
• HitBTC has a spot maker fee of % and a taker fee of %.
• When we performed a like-for-like comparison with Coinbase, we felt the platform was a much better option if you’re looking to buy and sell crypto.
• In any event, you should never leave a large amount of coins on an exchange irrespective of its reputation.

While some are more straightforward and beginner-friendly than others, you shouldn’t encounter any difficulties with either of the top-rated exchanges. That said, many users believe that KuCoin is one of the simpler exchanges on the current market. Since we’re already done with the positive aspects of this HitBTC review, it’s time to jump to the less pleasant part and discuss what this crypto exchange is missing. Remember, though – if you’d like to check out some better alternatives, feel free to visit Coinbase or Binance. If you want your account to be extremely secure make sure to create a strong password. Also, it’s recommended to have a dedicated email account for trading and keep your coins in secure cryptocurrency wallets.

​About HitBTC

It doesn’t matter if a platform is easy to use, has low fees and other exceptional features if your account can be hacked at any second, leaving you empty-handed. The withdrawals typically take several minutes and mostly depend on the network speed of the cryptocurrency being withdrawn. HitBTC also offers personalized OTC (over-the-counter) trading services for high-volume traders. Over the counter traders take place as a result of a partnership with TrustedVolumes.com. Personally, I haven’t had any issues with the service yet, but at the same time, I would not recommend depositing more money with it than I can afford to lose. While such fee structure works for large-volume traders, it may be irritating for small traders dealing with small amounts of crypto.

• It boasts of being established by experienced system architects, technology engineers, and finance experts, though most of HitBTC team remain anonymous, which is a big red flag for some users.
• When the link opens a new tab, you will need to copy and paste the code that was contained within the email.
• After

  Reading all of the positive reviews I felt compelled to try it out for myself, and after only a few

  Days, they help me to get back my funds.

• The likes of Coinbase hold licenses with both the FCA (UK) and CySEC (Cyprus).
• As such, more experienced retail traders and professionals should not have issues with the exchange’s interface.
• You cannot withdraw or deposit ICO coins before the company issues the real tokens.
• In this case, it’s better to trust your instincts and remember the golden rule – never trade money you can’t afford to lose.

The reason for this is that you don’t need to verify your identity, and it usually takes no more than 20 minutes for the funds to show in your HitBTC account. Although we would suggest using a safer cryptocurrency exchange, if you do want to open an account with HitBTC, we’ve created a simple step-by-step guide. We’ve shown you how to register, deposit funds, and make your first trade. https://www.tokenexus.com/hitbtc-review/ For example, Binance is based in Tokyo, Japan, while Bittrex is located in Liechtenstein. Mind that HitBTC’s withdrawal fees are far higher compared with other exchanges, so it might not be the best option for depositing small fractions of cryptocurrency. Besides, some customers have complained online that they’ve been unable to withdraw their funds from the trading platform.

Choose country

Here is how the lowest tier HitBTC fees fare with other popular cryptocurrency trading exchanges. Besides basic verification, professional traders might want to upgrade their account to PRO status using HitBTC’s UK-based partner Bequant Technologies. The service is accessible via bequant.io and is dedicated to Institutional and Professional traders only. It’s important to note that HitBTC is an unregulated exchange, although it does comply with KYC (know you customers) and AML (anti-money laundering) regulations. It also values users’ data and privacy and is entirely GDPR compliant, as you can delete your data from the exchange at any time.

The fiat withdrawals and deposits allowed for qualified accounts are $10,000 per week and around $50,000 (EUR or USD) per month. For issues that require users to email the support team, there have been complaints online about very slow response time (taking weeks and even months before an issue is resolved). Most common problems people have complained about are withdrawal delays and inexplicable loss of funds. HitBTC team members have designed the HitBTC platform with diverse types of users in mind, with various accounts for them to choose from based on their trading style.

HitBTC Exchange Review – An Honest Review about HitBTC

This is not ideal especially for those smaller traders who want to trade the more expensive coins. This slow customer support is also not ideal when it comes to verifying your KYC documents. As mentioned, as an exchange, HitBTC will get benefits if their traders are able to provide some liquidity to their order books in the form of a market maker. For those traders who like to code their own trading bots, HitBTC offers a pretty robust and efficient API.

One caveat is that they are a bit shady in terms of their location. The community at large is still not sure of where they are actually located. Still, they require a lot of verification to start trading large amounts. In general, they employ state of the art cryptography for your security. There’s a fast engine, low commission fees, 150 instruments, and a highly detailed interface for pro traders.

Cant give negative stars so I give it…

As such, if you are a U.S. resident, or a U.S. citizen living overseas, then you’ll need to use a different exchange. The likes of Coinbase are much more inclusive of American traders, and they even allow you to fund your account with a debit/credit card or e-wallet. The content published on this website is not aimed to give any kind of financial, investment, trading, or any other form of advice. BitDegree.org does not endorse or suggest you to buy, sell or hold any kind of cryptocurrency.